Customer service

DEMO rackets

ARE DEMO RACKETS, USED RACKETS THAT YOU CAN PURCHASE?
No, these are for people interested to DEMO/TRY the racket before purchasing a racket
HOW MUCH DOES IT COST TO DEMO A TENNIS RACKET?
$50 (plus freight). If you decide to purchase a racket following a play-test you will receive a $50 coupon code when the racket is returned
You can demo a maximum of 2 rackets at one time - you will be charged $50 for each demo racket that you try
HOW DOES THE DEMO RETURN PROCESS WORK?
Once your demo order is placed, you will receive an email with directions about how to return the racket via Australia Post – once the racket arrives to you, you will have 7 days to test the racket
You will need to keep the original box to return the demo racket
HOW LONG CAN I KEEP THE DEMO RACKET FOR?
Once the racket arrives to you, you will have 7 days to test the racket
HOW DOES “TRY AND BUY” WORK?
When the demo racket arrives back to Wilson, you will receive an email with your $50 coupon code. The code can be redeemed on any Wilson Performance Racket and will be valid for 1 month from the time that you receive the code
HOW ARE DEMO RACKETS STRUNG?
We have carefully selected a suitable string for each Wilson Demo racket and then string them at the optimum tension to deliver the very best performance. Each Demo racket will be also supplied with a fresh Wilson Pro Over grip for your comfort
CAN I RE-STRING THE DEMO RACKET?
Yes, however please use a reputable restringing service and follow the recommended tension displayed on the racket
WHO IS ELIGIBLE FOR WILSON’S DEMO RACKET PROGRAM?
Wilson’s demo racket program is available to all consumers living in Australia
WANT TO FIND A LOCATION NEAR YOU TO DEMO YOUR RACKET?
Visit our Store Locator to find your nearest Premium Partner or authorised retailer who offer a demo racket service
ADDITIONAL QUESTIONS OR CONCERNS?
Contact our customer service department with any additional questions or concerns about Wilson’s demo program.